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Automated workflows triggered by findings, tickets, schedules, or events.
Launch remote support sessions directly from tickets.
Automate new employee and device onboarding.
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New Employee
Create accounts, provision apps, enrol device, send welcome
12 steps
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New Device
Enrol agent, apply security baseline, assign to user
6 steps
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New Client (MSP)
Create org, licence, welcome email, first scan
8 steps
Manage employee exit and device decommission workflows.
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Employee Exit
Disable accounts, revoke access, transfer files, archive mailbox
14 steps
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Device Decommission
Remote wipe, revoke licence, archive findings
8 steps
SLA Response Times
Define custom approval chains for each change type. Approvers are notified in sequence.
Customise change types to match your organisation policy. These appear in the New Ticket form.
Define your risk scoring matrix. Impact x Probability determines the approval level required.
Risk Matrix
| Impact / Probability | Low | Medium | High | Critical |
|---|
| Low | | | | |
| Medium | | | | |
| High | | | | |
| Critical | | | | |
Add custom fields to change request forms. These appear when a ticket is categorised as a change request.
Configure who receives notifications at each stage of the change management process.
Define periods when no changes are allowed (e.g. financial year end, holiday freeze).